Delivery, Refund & Cancellation Policy

Leadley.io is a fully digital subscription service; there is no physical shipment. The service is fulfilled the moment your payment is confirmed: your account is upgraded to the plan you purchased and access to all of its features opens instantly. There is no separate delivery time or shipping fee.

Leadley.io is a B2B service providing a digital subscription. Statutory consumer withdrawal rights for digital services may differ by jurisdiction and may not apply to business users. The policy below is a voluntary commercial commitment we make to earn your trust, in addition to any rights you may have under applicable law.

Within 14 days of your first purchase of a plan, you can request a full refund, no questions asked, regardless of usage.

The 14-day guarantee applies only to your first payment. Subsequent automatic renewal charges (monthly or annual) are not refundable, but you can stop the next renewal at any time from your dashboard, no reason required. Cancelling does not affect your access for the period you have already paid for.

Outside the 14-day window, if you experienced extended downtime or a service failure on our end, contact hello@leadley.io and we will review reasonable partial/full refund requests on a case-by-case basis.

• Email hello@leadley.io with your account email and (if available) your order/transaction number.
• We review requests within 2 business days.
• Approved refunds are returned to your original payment method via our payment provider within 5-10 business days.